Cancellation policy
CANCELLATION POLICY
We require at least 48 hours notice if you cancel, re book or shorten your appointment length.
If less than 48 hours notice is given or you don’t show for your appointment you will be required to pay a 50% late cancellation / no show fee. You’ll be sent the details to make payment or your deposit will be retained if you have paid one. If using a gift voucher your fee will be deducted from that. We will not accept any future bookings for you until this fee is paid and you’ll also be asked to pay a 50% deposit upfront towards any future bookings.
If you cancel because you are too sick but then decide to come in as you want to avoid the fee, this is extremely unfair and puts us in a difficult position as we don’t wish to risk getting sick ourselves. So we make take decision to refuse the booking. This
will still class as a cancellation and you’ll still be charged the fee.
DEPOSITS
We will require a 50% deposit to be paid upfront to secure any Head Spa or couples treatments, any treatments that total 2 or more hours or if you’ve previously cancelled without the relevant notice.
You’ll have a maximum of 24 hours to pay this deposit before your appointment time is let go.
Once paid, the deposit will be deducted from your final balance which will be due on the day of your treatment. This deposit will be lost if you cancel or rebook and fail to give the relevant notice as detailed above.
Please respect our time and understand late cancellations and no shows result in loss of income and it’s very difficult to refill the space at short notice. Thank you